Set up your password reset verification method manually

1. Open the web browser on your device and go to the Security info page.

2. The Following options are available to register. Select "Add Sign-In Method" and choose one of these options to register.

   • Authentication app: Choose to use the Microsoft Authenticator app or other authenticator app as your security verification method. For more information about setting up the app, see Set up an authenticator app as your verification method.

   • Text messaging: Choose to send yourself text messages to your mobile device. For more information about setting up text messaging, see Set up text messaging as your verification method.

   • Phone calls: Choose to get a phone call to your registered phone number. For more information about setting up phone calls, see Set up a phone number as your verification method.

   • Security key*: Choose to use a Microsoft-compatible security key. For more information, see Set up a security key as your verification method. Security Key is only available for MFA, and cannot be used for Self-Service Password Reset.

   • Email address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. This only works for password reset, not as a security verification method. For more information about setting up an email address, see Set up an email address as your verification method.

   • Security questions: Choose to set up and answer pre-defined security questions set up by your administrator. This only works for password reset, not as a security verification method. For more information about security questions, see Set up security questions as your verification method.

3. After you select and set up your methods, choose Finish to complete the process.

Reference and more information: https://support.microsoft.com/en-us/account-billing/register-the-password-reset-verification-method-for-a-work-or-school-account-47a55d4a-05b0-4f67-9a63-f39a43dbe20a

Registration during login process

If you are required to have Multi-Factor Authentication (MFA) enabled, you will be prompted on login to set up those methods.

1. Navigate to Office.com or any other Microsoft login screen.  Hit Sign in.

2. Enter your E-Mail address in the E-Mail address field.

3. Enter your Password

4. You will be prompted for "More Information Required". This means that you are required to configure MFA. Hit Next

3. You will be prompted to set up the Microsoft Authenticator app. If you'd prefer to set up a different method, click "I want to set up a different method" on the bottom. Otherwise, hit next.

4. Hit Next until you are prompted with a QR Code. Scan this with your authenticator app. Note: You will need the Microsoft Authenticator app for this method. It is available from the IOS or Google Store.

5. Enter the number code to match the code shown on the screen. Then, that method is registered.

If you are using a Phone number instead

1. Select the "I want to use a different method" on the bottom of the Authenticator setup screen.

2. Enter your Phone number in the phone number box.

3. Select "Receive a Code" for a text message or "Call me" for a phone call. Then Hit Next.

4. Enter the Code recieved via text. Or hit # after answering the Microsoft phone call. Then, that method is registered.